Customer Service Representative (Travel Industry)

Enchanted Horizons Travel; Boise (ID); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work options

Growth opportunities

Job summary

Enchanted Horizons Travel is seeking a Customer Service Representative to assist clients with travel planning, reservations, and inquiries. You will communicate clearly, provide destination information, and ensure a smooth journey from planning through post-travel follow-up.

The role offers flexible remote options and an emphasis on ongoing training, with opportunities for growth within the travel industry. Ideal for those who enjoy helping others and have a passion for travel.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and web-based systems.
• Detail-oriented with a positive, solution-focused mindset.
• Interest in travel, hospitality, or tourism is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and online messaging
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information about destinations, travel options, policies, and procedures
• Maintain clear, professional, and timely communication
• Document client interactions and updates in company systems
• Support clients before, during, and after travel as needed

Skills

Communication

Customer service

Time management

Computer skills

Attention to detail

Travel interest

Job description

Job Openings Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Summary

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicate clearly, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the planning and booking process, and help ensure a smooth, positive experience from start to finish.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online messaging
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information about destinations, travel options, policies, and procedures
• Maintain clear, professional, and timely communication
• Follow company service standards and operational guidelinesDocument client interactions and updates in company systems
• Support clients before, during, and after travel as needed

Qualifications

• Strong communication and interpersonal skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and web-based systems
• Detail-oriented with a positive, solution-focused mindset
• Interest in travel, hospitality, or tourism is a plus

What We Offer

• Comprehensive training and ongoing support
• Flexible remote work options (part-time or full-time)
• Opportunities for growth within the travel industry
• Supportive, team-focused environment
• Performance-based advancement opportunities