Customer Service Representative - The Sanctuary - On Site

Leadline Inc.; Kiawah Island (SC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Exclusive Discounts

Employee Meals

Wellness events

Free Parking

Health Insurance

Dental & Vision

Life Insurance

401k after 30 days

Job summary

Kiawah Island Golf Resort is seeking a Customer Service Representative - The Sanctuary - On Site on Kiawah Island, SC. You will answer incoming calls, take wake-up calls, handle guest requests, and coordinate with staff to ensure guest satisfaction in a fast-paced resort environment.

Ideal candidates have a high school diploma, strong English communication, and the ability to work both independently and in a team. On-site work, background check, and multiple benefits apply.

Qualifications

• High school diploma or equivalent required.
• Strong command of English in speaking and writing.
• Ability to pass a background check is required.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests' and employees' requests and enter into the computer system.
• Uphold resort policies and core values.

Skills

Positive attitude

Team collaboration

English communication

Basic computer skills

Independent & team work

Background check readiness

Education

High school diploma or equivalent

Tools

Computer basics

Job description

Job Description

Customer Service Representative - The Sanctuary - On Site

Kiawah Island Golf Resort

Position Summary: As a Telephone Operator, you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. Operators always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Operators are responsible for patiently resolving guests’ concerns and graciously complying with their needs.

Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort's actual rate of pay will be determined during the hiring process.

Qualifications

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules

Expectations & Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Essential Physical Requirements

• Must be able to lift and carry up to 20 pounds across short-medium distance.
• Must be able to work on site due to daily needs of the job requirements.

Perks & Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

Our Story

Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation. The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to [e-mail].

At a Glance

Position Name

Customer Service Representative - The Sanctuary - On Site

Company

Kiawah Island Golf Resort

Position Location

Remote Type

Onsite

We are proud to offer the following benefits to our employees:

Requirements

To be considered, preferred applicants should present the following: