Customer Service Representative- The Dalles, OR

Parker Staffing, LLC.; The Dalles (OR); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Life and AD&D insurance

Long-term disability

Tuition reimbursement

Employee assistance program

Stock options

Job summary

Parker Staffing, LLC is hiring Customer Service Representatives for an award-winning financial institution in The Dalles, OR. You will manage a high volume of inbound and outbound calls, provide accurate information, and assist customers with online banking, balance inquiries, and account openings.

This onsite, direct-hire role requires a friendly, professional demeanor, strong communication, and the ability to navigate multiple screens in Microsoft Office.

Qualifications

• Minimum 1 year of customer service or call center experience.
• Ability to pass a soft credit check (non-impacting) and background check.
• Must reside within commuting distance of The Dalles, OR.

Responsibilities

• Handle a high volume of inbound/outbound calls (75–100 per day).
• Demonstrate genuine care and a helpful attitude.
• Communicate clearly with customers about questions and issues.
• Maintain accurate customer records and update databases.
• Efficiently use a multi-screen workstation.

Skills

Customer service

Communication skills

Phone etiquette

Tech savvy

Attendance & punctuality

Job description

HIRING IMMEDIATELY Customer Service Representatives needed for an award-winning financial institution

Must reside within commute distance of The Dalles, OR

Job ID: 25800

Pay Rate: $18.00 – $19.47 per hour

Location: Onsite in The Dalles, OR

Employment Type: Direct Hire

We know there are a lot of customer service jobs out there. We also know you're not a robot (unless you actually are, in which case we're still robot inclusive!) All kidding aside, it's been a tough year in the customer service world and we can only imagine how many problems you've solved for your customers while trying to balance being a human at the same time!

Wouldn't you like to work for a company where personalized service matters and you won't feel like a number? Kick off the next stage of your career with an award-winning financial institution that's been voted the “Best Bank” by Money Magazine three years in a row and they've been recognized by Forbes as one of the Top 100 Best Employers to Work For. Their contact center functions almost like a virtual branch, where customers can get support on everything from online banking and balance inquiries to opening new accounts and more!

WHAT WOULD I BE DOING?

• Manage a high volume of inbound/outbound calls (75 – 100 a day)
• Have a consistent attitude of genuine care and desire to help
• Effectively and efficiently communicate with customers about their questions and concerns in a professional manner
• Use attention to detail skills to maintain accurate customer records by consistently updating the database
• Utilize a multi-screen computer setup efficiently

WHAT ARE WE LOOKING FOR?

• People who thrive in customer-centric environments
• Previous work in retail, consumer service delivery, or client relations.
• Banking experience is a bonus!
• Tech-savvy and able to navigate multiple screens and systems in a Microsoft Office environment
• Consistent attendance and punctuality (the adulting 101 stuff!)
• Exceptional communication skills, especially the ability to apply proper phone etiquette skills
• Eager to learn new software and apply information quickly
• Ability to pass a “soft pull” credit check (does not affect your credit score) and background check to be qualified to access sensitive customer information
• Tobacco-free, including vaping

Benefits offered by our client:

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.