Customer Service Representative (Temp-to-Hire)

Zymo Research Corporation; Tustin (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Fruit, snacks, and beverages

Catered lunches on Thursdays

EV charging

Job summary

Zymo Research Corporation is seeking a proactive Customer Service Representative to support customers worldwide, manage orders, and collaborate with multiple departments to fulfill requests. The role is based at the Zymo Research Operations facility in Tustin, CA, and emphasizes positive customer experiences and process improvements.

Responsibilities include order processing via email/fax/phone, handling product inquiries, and coordinating returns, refunds, and credits with a focus on accuracy

Qualifications

• High school diploma or equivalent required
• Experience in customer service
• Proficiency with Microsoft Office
• Strong interpersonal and written communication skills
• Ability to work independently and multi-task effectively
• Attention to detail in order processing and data entry
• Experience with ERP/CRM systems preferred; NetSuite preferred

Responsibilities

• Receive and process orders placed via email, fax, and phone using Oracle NetSuite
• Provide phone and email support for order and product inquiries
• Resolve and follow up on order-related discrepancies
• Coordinate returns, replacements, refunds, and credits
• Provide customer feedback to improve processes and customer experience
• Build relationships with key accounts
• Maintain accurate records of communications and order changes
• Collaborate with internal teams to fulfill requests
• Advise customers on lead times and promotions
• Suggest workflow improvements to optimize processes

Skills

Customer service principles

Interpersonal communication

Multi-tasking

Independent work

Attention to detail

Education

High school diploma or equivalent

Tools

NetSuite

Microsoft Office (Outlook, Word, Excel)

Job description

Zymo Research is looking for a positive and solutions-oriented individual to join the customer service team! The individual will support customers world-wide with order and product related inquiries, manage incoming orders, and collaborate with teams from other departments to fulfill customer requests.

As a customer service representative, you will also be involved with identifying customer needs to ensure a positive customer experience and continuous process improvements within the department.

This position is full-time and is based in the Zymo Research Operations facility in Tustin, CA.

Join us in making a meaningful impact!

Essential Duties and Responsibilities

• Receive and accurately process orders placed via email, fax, and phone using Oracle NetSuite
• Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner
• Resolve and follow-up on order-related discrepancies
• Coordinate returns, replacements, refunds, and credit memos.
• Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements
• Cultivate good relationships with key accounts
• Maintain accurate records of customer communications, order changes, and internal notes
• Collaborate with internal teams to fulfill customer requests

Additional Responsibilities

• Advise customers on lead times, current promotions, and company policies
• Provide feedback on workflows and processes to identify and optimize areas of improvement

Education and Experience

• A high school diploma, general education degree, or equivalent
• Experience in customer service principles and practices
• Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Strong interpersonal and communication skills, both verbal and written
• Ability to work independently, multi-task, and adapt to evolving customer service processes.
• Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work
• Experience with ERP/CRM systems preferred; NetSuite experience strongly preferred

About Us

Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance.

Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!

Compensation, Benefits, and Perks

The estimated base compensation range for this position is $22 to 24 per hour at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

Zymo Research also offers competitive benefits and perks including:

• Complimentary fruit, snacks, and beverages
• Complimentary catered lunches on Thursdays
• Complimentary EV Charging

Equal Employment Opportunity Employer

Zymo Research welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law.

Location

Onsite – Zymo Research Operations – 2911 Dow Ave., Tustin, CA 92780