Customer Service Representative- Afternoon Shift- (Part-Time Temp-to-Hire)

Zymo Research Corporation; Tustin (CA); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Complimentary fruit, snacks, and Bev

Complimentary catered lunches on Thu

Complimentary EV Charging

Job summary

Zymo Research Corporation in Tustin, CA is seeking a part-time customer service representative to support customers worldwide with orders and product inquiries. The role is 12:30PM-4:30PM, Monday to Friday, based at the Zymo Research Operations facility.

You will process orders, assist with returns, and collaborate with internal teams to enhance customer experience. Requirements include a high school diploma, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Experience in customer service principles and practices.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work independently, multi-task, and adapt to evolving processes.
• Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work.

Responsibilities

• Receive and accurately process orders via email, fax, and phone using Oracle NetSuite.
• Provide phone and email support to customers on orders and product inquiries in a friendly, professional manner.
• Resolve and follow-up on order-related discrepancies.
• Coordinate returns, replacements, refunds, and credit memos.
• Provide customer insight and feedback to improve customer experience and internal processes.
• Build and maintain relationships with key accounts.
• Maintain accurate records of customer communications and order changes.

Skills

Customer service

MS Office

Interpersonal skills

Independent work

Attention to detail

ERP/CRM experience

NetSuite

Education

High school diploma

Tools

NetSuite

Job description

Zymo Research is looking for a positive and solutions-oriented individual to join the customer service team on a Part-Time Temporary to hire basis! The individual will support customers world-wide with order and product related inquiries, manage incoming orders, and collaborate with teams from other departments to fulfill customer requests.

As a customer service representative, you will also be involved with identifying customer needs to ensure a positive customer experience and continuous process improvements within the department.

This position is part-time temporary to hire and is based in the Zymo Research Operations facility in Tustin, CA. The schedule is 12:30PM-4:30PM M-F.

Join us in making a meaningful impact!

Essential Duties and Responsibilities

• Receive and accurately process orders placed via email, fax, and phone using Oracle NetSuite
• Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner
• Resolve and follow-up on order-related discrepancies
• Coordinate returns, replacements, refunds, and credit memos.
• Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements
• Cultivate good relationships with key accounts
• Maintain accurate records of customer communications, order changes, and internal notes
• Collaborate with internal teams to fulfill customer requests

Additional Responsibilities

• Advise customers on lead times, current promotions, and company policies
• Provide feedback on workflows and processes to identify and optimize areas of improvement

Education and Experience:

• A high school diploma, general education degree, or equivalent
• Experience in customer service principles and practices
• Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Strong interpersonal and communication skills, both verbal and written
• Ability to work independently, multi-task, and adapt to evolving customer service processes.
• Demonstrated attention to detail in administrative, order-processing, data-entry, or customer operations work
• Experience with ERP/CRM systems preferred; NetSuite experience strongly preferred

About Us:

Since its inception in 1994, Zymo Research has been proudly serving the scientific community by providing innovative, reliable, and high-quality research tools and products. Whether it's DNA, RNA, epigenetics, microbiomics, protein, or yeast-based research, our philosophy remains the same: To provide the highest quality products in the industry while ensuring they are both simple to use and reliable in their performance.

Recognized as a Top Workplace by the Orange County Register in 2021, 2022, and named a Top Workplace USA in 2023, Zymo Research continues to be a vibrant community where employees thrive, feel connected, and are inspired by their work. If you are passionate about contributing to scientific advancement and want to be part of an exceptional team in a dynamic, growing company, we'd love to hear from you!

Compensation, Benefits, and Perks:

The estimated base compensation range for this position is $22 to 24 per hour at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

Zymo Research also offers competitive benefits and perks including:

• Complimentary fruit, snacks, and beverages
• Complimentary catered lunches on Thursdays
• Complimentary EV Charging

Equal Employment Opportunity Employer:

Zymo Research welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law.

Location: Onsite – Zymo Research Operations – 2911 Dow Ave., Tustin, CA 92780

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.