Customer Service Representative - Team Lead

Sonic Healthcare USA; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to advancing community health as a Customer Service Representative. This role emphasizes teamwork and innovation, providing exceptional service in a call center environment. You'll process billing claims, support departmental goals, and help patients feel valued. With opportunities for professional growth and a supportive team, you'll enjoy a fulfilling career while making a difference in people's lives. Embrace a culture that celebrates diversity and inclusivity, where your contributions are appreciated and rewarded.

Benefits

Free lab services for you and your dependents

Paid Time Off

Paid Holidays

Medical, dental, and vision insurance

401(k) with company match

Work-life balance

Supportive team environment

Qualifications

• 1 year of experience in a call center or laboratory.
• Exceptional communication and typing skills are essential.

Responsibilities

• Support departmental goals and objectives.
• Provide exceptional service to patients and clients over the phone.
• Process billing claims and analyze accounts.

Skills

Exceptional communication skills

Typing proficiency (at least 35wpm)

Problem-solving skills

Ability to thrive in a fast-paced environment

Education

High School Diploma or equivalent

Associate's Degree or Medical Assistant training

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

is in our DNA -- is it in yours?

Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality

Location: Dallas, Texas

Hours: 1st Shift

Full Time/Benefit Eligible

In this role, you will:

• Support the Customer Service Supervisor with departmental goals and objectives, including training and monitoring staff.
• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if you've got:

• Associate's Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We'll give you:

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.