Customer Service Representative- SunSetter

Springs Window Fashions; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Springs Window Fashions is seeking a customer service specialist to coordinate and perform various service functions for specific customers. The role requires a 40-hour work week with Saturday hours (9:30 a.m.–6 p.m.) and weekday shifts (11:30 a.m.–8 p.m.).

You will handle orders, credits, and maintain product knowledge to support customers. Expect working conditions typical of an office environment, with normal office tasks and a focus on customer satisfaction and accuracy in processing

Qualifications

• High School Diploma required.
• Minimum of one year combined customer service experience and/or related education.
• Personal computer experience required.

Responsibilities

• Coordinate and perform customer service functions for assigned customers.
• Process orders, remakes, repairs, and status changes.
• Issue credits up to 250.00 per order.
• Maintain knowledge of SWF products, accounts, and systems.
• Complete other duties as assigned by Supervisor.

Skills

Excellent communication

30 WPM typing

Own customer challenges

Problem solving

Education

High School Diploma

1 year customer service experience

Computer literacy

Tools

Basic office software

Job description

Job Summary

Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. - 6 p.m. During the week the hours are 11:30 a.m. - 8 p.m.

Job Duties

• Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as:
• Entry of multiple order types (initial, remake, repair parts etc.)
• Change/cancel/Out of Spec requests and order statuses
• Issuing credits (85%)
• Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)
• Complete other related duties as assigned by Supervisor. (5%)

Requirements

Education and Experience

• High School Diploma required
• Minimum of one year combined customer service experience and/or related education
• Personal computer experience

Knowledge, Skills, And Abilities

• Excellent communication skills (written, oral, listening, approachable)
• Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently
• Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish
• Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.
• Capability/willingness to seek guidance and/or escalates concerns/improvement opportunities
• Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
• Utilizes established processes/procedures efficiently in daily work flows
• Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow
• Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current

Physical Requirements

• Work conditions are normal for an office environment.