Customer Service Representative - State Farm Agent Team Member Hoover & Vestavia Hills, AL

Ryan Goolsby; Hoover (AL); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Paid time off

Opportunity for advancement

Descripción de la vacante

State Farm is seeking a Customer Service Representative to join a local agent team in Hoover/Vestavia Hills, AL. The role focuses on servicing an existing book of business, handling policy changes, billing questions, and claims support.

You will identify cross-sell opportunities, process endorsements and renewals, and educate customers on coverage options. A competitive, relationship-driven environment offers advancement potential.

Formación

• Active Alabama Property & Casualty license preferred or willingness to obtain within 60 days.
• Previous insurance or customer service experience is a plus.
• Excellent communication across phone, email and in person.

Responsabilidades

• Serve existing book of business: policy changes, billing questions, claims support.
• Identify cross-sell and upsell opportunities during every interaction.
• Process endorsements, renewals and new applications accurately.
• Follow up on pending items and renewal reviews.
• Educate customers on coverage options to ensure understanding.
• Maintain detailed notes in the agency management system.
• Hit monthly service and cross-sell targets.

Conocimientos

Communication skills

Customer service experience

Technology proficiency

Self-motivated / goal oriented

Educación

Alabama Property & Casualty license (preferred || within 60 days)

Herramientas

Agency management system

Descripción del empleo

Customer Service Representative - State Farm Agent Team Member

Full Time in Hoover & Vestavia Hills, AL

• 401(k) matching
• Opportunity for advancement
• Paid time off

$40,000–$60,000/yr | Full-Time

Here's the deal we have thousands of customers who already trust us with their insurance. Your job is to take care of them — and when the moment's right, help them realize they need more coverage than they think. This isn't a cold-call grind. It's relationship-driven work inside a competitive, high-energy agency that rewards people who go the extra mile. Our new Vestavia Hills office opens March 1st, and we're building the team now.

What You'll Do

• Service our existing book of business — policy changes, billing questions, claims support
• Identify cross-sell and upsell opportunities during every customer interaction
• Process policy endorsements, renewals, and new applications accurately
• Follow up on pending items, outstanding documents, and renewal reviews
• Educate customers on coverage options so they actually understand what they're buying
• Maintain detailed notes and records in our agency management system
• Hit monthly service and cross-sell targets (yes, there are goals — that's how you earn more)

What We're Looking For

• Active Alabama Property & Casualty license preferred — or willingness to obtain within 60 days
• Previous insurance or customer service experience (bonus if it's in a State Farm agency)
• Excellent communication skills — phone, email, and in-person
• Comfortable with technology and learning new systems quickly
• Self-motivated and competitive — you want to hit numbers, not just show up
• Positive attitude and thick skin (insurance customers aren't always sunshine and rainbows)

What We Offer

• $40K–$60K total compensation (base + commission + bonuses)
• 401(k) with employer match
• Paid time off
• Real advancement opportunities — we promote from within and we're growing
• A coach-style leader who will push you to get better, not micromanage you

If you're great with people, want a career path (not just a job), and thrive in a competitive environment — don't sit on this.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.