Customer Service Representative - State Farm Agent Team Member Daly City - CA

Insuredbyalan; Daly City (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

Alan Naguit State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to clients in Daly City. In this role, you will handle policy questions, help customers with changes, and coordinate with the agency team to meet community needs.

The position offers a clear path for growth, a structured bonus program, and a benefits package including health insurance and PTO in a collaborative, community-focused office.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Daly City - CA

Replies within 24 hours

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

ABOUT OUR AGENCY

I began my career with State Farm right out of college as a team member in 2009. After working hard, learning the business, and proving myself, I earned the opportunity to open my own agency in 2013. I became an agent because I truly believe in State Farm's mission - to be there for people on their worst day and help them protect and pursue their dreams.

Community involvement is important to me, and my team and I donate both time and resources to support local education. Inside the office, we're committed to creating an environment where people can learn, grow, and build a profitable career. We also celebrate team achievements through a structured bonus program, recognizing the hard work and dedication that drives our success.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Alan Naguit - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $48,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.