Customer Service Representative - State Farm Agent Team Member

Brian Koenig - State Farm Agent; Wilsonville (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Hourly Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Koenig - State Farm Agent in Wilsonville, Oregon, is seeking a Customer Service Representative Team Member. This role focuses on delivering exceptional customer experiences while supporting agency growth through effective customer service.

Successful candidates will address customer inquiries, process insurance claims, and maintain accurate records. We value attention to detail and strong communication abilities. This position offers multiple benefits, including health insurance and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with strong multitasking abilities.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits

• License Reimbursement
• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative – State Farm Agent Team Member with Brian Koenig – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.