Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Williamsburg (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm Agent in Williamsburg, VA is seeking a Customer Service Representative to enhance customer experiences and resolve inquiries. The role involves answering customer questions, processing claims, and coordinating with the agency team.

The ideal candidate possesses communication skills and detail-oriented qualities. Benefits include health insurance, paid time off, training, and a salary range of $45,000 - $55,000 per year.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Colin Owens - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Benefits

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

Compensation

Compensation: $45,000.00 - $55,000.00 per year

Agency Services

We are located in Yorktown, VA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.