Customer Service Representative - State Farm Agent Team Member

Kevinflurry; West Point (MS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A reputable insurance agency in West Point, Mississippi is seeking a competitive and detail-oriented Customer Service Representative. You will enhance customer experiences, manage inquiries, and support team collaboration. This role offers potential for internal growth in a supportive, community-focused environment. The position includes a compensation range of $35,000 to $55,000 per year, with benefits like paid time off and a Simple IRA.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Attention to detail

Customer service skills

Ability to multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in West Point - MS

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in 2010 and is a team of four who are competitive, focused, and committed to delivering strong results. Before entering the insurance industry, I worked as a banker. I was inspired by several insurance agents I looked up to, which ultimately led me to pursue this career and build an agency of my own. I’m a big family person with three children and a very close-knit family. Faith, family, Farm, and friends are the values that guide both my life and leadership style. I’m also a proud Mississippi State supporter. I stay involved in the community through Rotary and my church, believing that strong local connections make a meaningful difference. We offer PTO, a Simple IRA, and a strong focus on work-life balance. While we work hard and hold high standards, we also make sure to support one another along the way. Our office culture is competitive, detailed, and number-focused—but we also know how to have fun. We’re proud to have two top-performing team members in the state and maintain high expectations for ourselves and each other. I’m looking to hire someone I can coach and develop into long-term success. If you’re competitive, coachable, accountable, and want to win, this could be a great place to build your career.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kevin Flurry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents'employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.