Customer Service Representative - State Farm Agent Team Member

Wally Morgan - State Farm Agent; New Albany (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Wally Morgan - State Farm Agent in New Albany, Mississippi, is seeking a Customer Service Representative to join our team. In this role, you will provide exceptional customer experiences, help resolve inquiries, and work alongside our dedicated team members.

We're looking for a candidate with strong communication skills, a detail-oriented mindset, and a commitment to customer service. This position offers career growth opportunities within a supportive and friendly office culture.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask effectively.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2017 after a career in medical sales, drawn to the opportunity to build long‑lasting relationships and make a meaningful impact in my community. Our team now includes four team members, and we’ve built an office culture that blends hard work with a friendly, supportive atmosphere.

I graduated from the University of Mississippi and am a parent to two kids, which makes work‑life balance especially important to me and something I prioritize for my team as well. We stay active in the community throughout the year, participating in a Thanksgiving turkey giveaway along with various events and fundraisers.

We offer health benefits, reimbursed licensing costs, and a focus on maintaining a healthy balance between work and home life. When it comes to new team members, we’re looking for someone who is kind, can connect well with different types of people, and brings a strong work ethic to the table.

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

Role description:

As a Customer Service Representative – State Farm Agent Team Member with Wally Morgan – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.