Customer Service Representative - State Farm Agent Team Member

State Farm; Wayne (PA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Advancement potential

Paid time off

Career-building experience

Job summary

State Farm is hiring a Customer Service Representative on Stephen Di Orio's team in Wayne, PA. The CSR will build strong relationships with customers, address inquiries, and assist with policy management and claims processing.

The role emphasizes exceptional communication, problem solving, and a collaborative work environment. Office hours are weekdays 9-5, with Saturday 9-12, and compensation ranges from $38,000 to $55,000 per year, plus growth opportunities and PTO.

Qualifications

• Excellent communication, both verbal and written.
• Strong customer service orientation and desire to help customers.
• Ability to multitask in a fast-paced environment.
• Attention to detail for policy management and documentation.
• Proficient with computers and learning new software.
• Prior experience in customer service or insurance preferred.

Responsibilities

• Provide outstanding customer service and respond to inquiries.
• Assist with policy changes, updates, and claims processing.
• Analyze customer needs and provide solutions.
• Collaborate with the agent's team to support customers.

Skills

Communication

Customer service

Multitasking

Attention to detail

Computer skills

Insurance knowledge

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Are you passionate about delivering exceptional customer service and making a positive impact? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Stephen Di Orio's team. We believe that Stephen Di Orio's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our customers' needs.

Job Description: As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Stephen Di Orio, your responsibilities will include:

• Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be crucial in providing personalized service.
• Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
• Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
• Collaboration: Working closely with Stephen Di Orio's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications:

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to assist and support customers.
• Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
• Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
• Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
• Previous experience in customer service, insurance, or a related field is preferred.

About State Farm: State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

About Stephen Diorio Sr.

• State Farm Insurance Agent in Wayne, PA
• Proud Lifelong PA Resident
• Bundle Car Insurance and Home Insurance
• Delaware County Insurance Out of State Transfers
• Offering Car Insurance Quotes
• Past Chairman of Main Line Chamber of Commerce
• Radnor Township Home Insurance Available
• Delaware County Business Insurance Quotes
• Past President of the Wayne Business Association
• Save on Insurance in Wayne
• We Can Help with Home and Renters Quotes
• Quotes and Service Available 24/7

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

HOURS Weekdays 9-5 sat 9-12

Compensation: $38,000.00 - $55,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Wayne, PA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Referral code from a current employee If no code provided, add their name instead.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none