Customer Service Representative - State Farm Agent Team Member

Katie Rider - State Farm Agent; Upper Arlington (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Competitive salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Katie Rider - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences, build relationships with customers, and support a growing insurance business. You will help communities access State Farm products and coordinate with the agent team.

In this role, you will handle inquiries, maintain records, and respond to customer needs. Previous customer service experience is preferred, with emphasis on clear communication and attention to detail.

Qualifications

• Candidate is dedicated to exceptional customer service.
• Ability to communicate clearly and build rapport with customers.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Detail-oriented

Customer service experience

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Katie Rider - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.