Customer Service Representative - State Farm Agent Team Member

Margieparker; Towson (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant and supportive team as a Customer Service Rep with a dynamic insurance agency. This role emphasizes exceptional client experiences, where your attention to detail and customer service skills will shine. Engage with clients, resolve inquiries, and collaborate with team members in a laid-back yet cooperative atmosphere. Enjoy growth potential and valuable career-building experiences in a culture that values teamwork and celebrates achievements. If you are empathetic and customer-focused, this is the perfect opportunity to enhance your career while making a difference in the community.

Benefits

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Paid time off

Training & development

Health benefits

Growth potential

Valuable career-building experience

Qualifications

• Dedicated to customer service with proactive problem-solving skills.
• Excellent communication skills to assist customers effectively.

Responsibilities

• Establish and maintain customer relationships while providing friendly service.
• Educate customers about insurance options and respond to inquiries.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development

Role Description:

As a Customer Service Rep with State Farm - Margie Parker/Lauren Campbell, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Additional Benefits:

• Hourly pay plus commission/bonus
• Growth potential and opportunities for advancement within the office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

Company Culture:

Our office prides itself on cultivating a vibrant and supportive company culture. We believe that a positive environment is key to our success, and we strive to make it easy for team members to learn, grow, and thrive. Our busy and growing office fosters a laid-back yet highly cooperative atmosphere, where collaboration and camaraderie are at the forefront.

We value teamwork and celebrate our achievements, often enjoying daily company lunches together. Working with a dynamic and well-known brand allows us to confidently reach out to clients for quotes, further enhancing our growth and success. Here, every team member plays a vital role in our journey, and we’re committed to ensuring everyone feels valued and empowered.