Customer Service Representative - State Farm Agent Team Member

Ava Stewart - State Farm Agent; Town of Florida (NY); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Hourly Plus Commission

Licensing Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ava Stewart - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client service and support with policy questions, changes, and claims processing. You will work within a friendly, community-focused agency and help people protect what matters most.

You will collaborate with the agency team, maintain detailed records, and take advantage of licensing and training opportunities to advance your career in insurance services.

Qualifications

• Clear communication with customers and colleagues.
• Ability to multitask and stay organized.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail orientation

Job description

Benefits:

• Hourly Plus Commission
• Licensing Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ava Stewart - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.