Customer Service Representative - State Farm Agent Team Member
Gliseljimenez
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Benefits offered by this job
Job summary
Glisel Jimenez - State Farm Agent in Summit, NJ is seeking a Customer Service Representative to handle policy information, support customers, and maintain accurate records. This full-time role offers a pathway to licensing, training, and advancement within the agency.
You will engage with neighbors in the community, resolve inquiries, assist with policy changes and claims, and contribute to a supportive team culture that values reliability and customer-first service.
Qualifications
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Responsibilities
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Skills
Job description
Full Time in Summit - NJ
Replies within 24 hours
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- 401(k)
- Bonus based on performance
Our agency has proudly served the community for 30 years, and our strength comes from the incredible diversity and dedication of our team. With roots spanning nine countries — including the U.S., Guyana, India, Colombia, Nicaragua, Costa Rica, El Salvador, and Puerto Rico — we’ve built a culture that celebrates unity, respect, and belonging. We treat each other and our customers like neighbors, and that genuine warmth shines through in everything we do.
We’re actively involved in the Summit community, participating in events like the Summit Street Fair and Movie Night at Screen on the Green, as well as hosting educational insurance seminars to help residents better understand their coverage options. We also support local organizations including the Summit BIG (Believe/Inspire/Grow) POD, GRACE Food Pantry, Seton Hall University’s Joseph A. Unanue Latino Institute, and local high school sports and theater programs.
Professional development is at the heart of our agency. We support every team member through the licensing process and provide continuous training — from structured programs and companywide sessions to one-on-one coaching and leadership development. We offer clear career paths for advancement, including opportunities to become an Agent Aspirant and ultimately own your own agency.
Our office culture blends professionalism with celebration. We recognize hard work through bonuses, production-based awards, and even a weekly lottery drawing with cash or time-off prizes. Throughout the year, we host team bonding events that celebrate milestones, achievements, and the joy of working together.
We offer a comprehensive benefits package including medical, dental, vision, life insurance, a retirement plan, and ongoing bonuses and incentives.
We’re looking for team members who are truly “people-first” — reliable, motivated, analytical, and ready to learn. If you’re passionate about helping others, eager to grow, and thrive in a collaborative, culturally rich environment, you’ll fit perfectly in our welcoming and accomplished team.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Glisel Jimenez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Full Time in Summit - NJ
Responsive recruiter Replies within 24 hours
Benefits- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
Our agency has proudly served the community for 30 years, and our strength comes from the incredible diversity and dedication of our team. With roots spanning nine countries — including the U.S., Guyana, India, Colombia, Nicaragua, Costa Rica, El Salvador, and Puerto Rico — we’ve built a culture that celebrates unity, respect, and belonging. We treat each other and our customers like neighbors, and that genuine warmth shines through in everything we do.
We’re actively involved in the Summit community, participating in events like the Summit Street Fair and Movie Night at Screen on the Green, as well as hosting educational insurance seminars to help residents better understand their coverage options. We also support local organizations including the Summit BIG (Believe/Inspire/Grow) POD, GRACE Food Pantry, Seton Hall University’s Joseph A. Unanue Latino Institute, and local high school sports and theater programs.
Professional development is at the heart of our agency. We support every team member through the licensing process and provide continuous training — from structured programs and companywide sessions to one-on-one coaching and leadership development. We offer clear career paths for advancement, including opportunities to become an Agent Aspirant and ultimately own your own agency.
Our office culture blends professionalism with celebration. We recognize hard work through bonuses, production-based awards, and even a weekly lottery drawing with cash or time-off prizes. Throughout the year, we host team bonding events that celebrate milestones, achievements, and the joy of working together.
We offer a comprehensive benefits package including medical, dental, vision, life insurance, a retirement plan, and ongoing bonuses and incentives.
We’re looking for team members who are truly “people-first” — reliable, motivated, analytical, and ready to learn. If you’re passionate about helping others, eager to grow, and thrive in a collaborative, culturally rich environment, you’ll fit perfectly in our welcoming and accomplished team.
ROLE DESCRIPTION As a Customer Service Representative - State Farm Agent Team Member with Glisel Jimenez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Apply Now
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