Customer Service Representative - State Farm Agent Team Member

Kim Schwartz; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement plan

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Kim Schwartz - State Farm Agent is seeking a customer-focused team member to join our insurance agency. You will handle customer inquiries, provide policy information, and coordinate with other team members to meet community needs.

This role offers Monday–Friday hours from 8:30 to 5:00, with opportunities for advancement, training, and development as you grow with the agency. We value empathy, strong communication, and a team-oriented approach.

Qualifications

• Clear communication with customers and colleagues.
• Strong interpersonal skills for teamwork and customer interactions.
• Ability to handle multiple tasks with accuracy and calmness.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• SIMPLE retirement plan- and I match a percentage
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Kim Schwartz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Monday - Friday 8:30-5:00pm

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.