Customer Service Representative - State Farm Agent Team Member

Kim Nuelle - State Farm Agent; Downingtown (Chester County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Paid time off

Training & development

Wellness resources

Job summary

Kim Nuelle - State Farm Agent is hiring a Customer Service Representative to join their team in Downingtown, Pennsylvania. The role involves providing exceptional customer service, answering inquiries, assisting with policy updates, and processing claims. We are looking for someone who is detail-oriented and has strong communication skills to enhance customer experiences.

Benefits include a competitive salary, performance bonuses, and paid time off. If you are customer-focused and eager to grow within the agency, we encourage you to apply.

Qualifications

• Strong communication skills required for customer interactions.
• Ability to multitask and manage various customer needs efficiently.
• Prior experience in customer service is beneficial.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Wellness resources

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kim Nuelle - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.