Customer Service Representative - State Farm Agent Team Member

Jacob Spence - State Farm Agent; Shelbyville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Jacob Spence - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to community members. You will help customers understand insurance products, resolve inquiries, and coordinate with the agent team to meet client needs.

The role emphasizes attention to detail, strong communication, and the ability to multitask in a fast-paced environment. This position supports growth within a local State Farm agency and offers opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Job description

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

Benefits:

• Opportunity for advancement
• Paid time off
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Service Representative with Jacob Spence - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.