Customer Service Representative - State Farm Agent Team Member

Josh Benton - State Farm Insurance Agent; Cary (NC); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Josh Benton - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, and help customers with their insurance needs. You will work with a close-knit team to grow client relationships and support community members.

This role emphasizes initiative, clear communication, and reliability. You will make outbound calls, maintain accurate records, and participate in ongoing training to advance within a friendly, performance‑oriented agency.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cary - NC - 27513

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

ABOUT OUR AGENCY

I opened my agency in 2016 and currently lead a team of five. Before joining State Farm, I served in the military for 20 years as a pilot and also owned another insurance agency. Our agency is built on delivering exceptional service while creating opportunities for both our customers and team members to succeed. We believe in taking ownership, building relationships, and continually improving.

For our team, we offer health benefits, group life insurance, a Simple IRA, and a strong commitment to work-life balance. We strive to provide a supportive environment where team members can build rewarding, long-term careers.

Our culture is relaxed but high-performing. I'm looking for someone who takes initiative, is comfortable making outbound calls, and enjoys identifying opportunities to grow existing customer relationships. If you're motivated, proactive, and ready to make an impact, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Josh Benton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Cary - NC - 27513

Benefits

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2016 and currently lead a team of five. Before joining State Farm, I served in the military for 20 years as a pilot and also owned another insurance agency. Our agency is built on delivering exceptional service while creating opportunities for both our customers and team members to succeed. We believe in taking ownership, building relationships, and continually improving.

For our team, we offer health benefits, group life insurance, a Simple IRA, and a strong commitment to work-life balance. We strive to provide a supportive environment where team members can build rewarding, long-term careers.

Our culture is relaxed but high-performing. I'm looking for someone who takes initiative, is comfortable making outbound calls, and enjoys identifying opportunities to grow existing customer relationships. If you're motivated, proactive, and ready to make an impact, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Josh Benton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 per year

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