Customer Service Representative - State Farm Agent Team Member

Chris O'Farrell - State Farm Agent; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Chris O'Farrell - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences and support a growing insurance agency in Jacksonville, FL. You will answer inquiries, update policies, process claims, and maintain accurate records, while collaborating with the team to anticipate community needs and drive internal growth.

If you are customer-focused, empathetic, and eager for advancement, this role offers training, development, and a path toward increased

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Chris O'Farrell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.