Customer Service Representative - State Farm Agent Team Member

Adam Gettys; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

Telehealth services

Flexible schedule

Competitive salary

Training & development

Job summary

Adam Gettys State Farm Agent is seeking a Customer Service Representative (State Farm Agent Team Member) in Phoenix, AZ. This full-time role involves assisting clients with policy information, changes, and claims, while delivering exceptional service to the community.

The position offers a supportive environment with opportunities for advancement, a competitive salary, and benefits such as telehealth services, a Simple IRA, paid time off, and a focus on work-life balance.

Qualifications

• Strong communication and interpersonal skills.
• Attention to detail and multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Phoenix - AZ

• Simple IRA


• Bonus based on performance


• Opportunity for advancement


• Paid time off

ABOUT OUR AGENCY

I’ve worked in the insurance industry since 2008 and have been representing State Farm since 2014. Today, I lead a growing team of 12 across our Chandler and Phoenix locations. I earned my MBA from Grand Canyon University and have built my agency around providing exceptional service while creating meaningful career opportunities for the people on my team.

Professional growth is a major focus in our agency. I’m passionate about helping team members develop their skills, advance their careers, and be rewarded for the effort and results they bring to the business. We want this to be a place where motivated people can learn, succeed, and build a career they’re proud of.

We also believe that working hard should come with plenty of opportunities to enjoy the team and maintain balance outside of work. We offer a Simple IRA with a 3% employer match, fully paid Telehealth services, generous paid time off (including your birthday off), and fun quarterly incentives, team outings throughout the year, snacks and drinks in the office, and a strong commitment to work-life balance.

Our culture is energetic, team-oriented, and growth-focused. We’re looking for people who are motivated to learn, driven to succeed, and excited to contribute to something bigger than themselves. If you want to be part of a growing agency where hard work is recognized, professional development is encouraged, and you have the opportunity to make a positive impact on both customers and the community, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Adam Gettys - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

Compensation $40,000.00 - $55,000.00 per year

Benefits

• Telehealth services


• Simple IRA


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development