Customer Service Representative - State Farm Agent Team Member

Peggy Langin - State Farm Insurance Agent; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Peggy Langin - State Farm Agent in Phoenix, AZ seeks a Customer Service Representative to deliver exceptional experiences, answer inquiries, and guide clients through policy information and updates.

The role emphasizes attention to detail, empathy, and teamwork with the agent’s office; previous customer service experience is preferred and opportunities for growth within the agency may arise.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Peggy Langin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.