Customer Service Representative - State Farm Agent Team Member

Gokirkman; Ozark (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Dustin Kirkman State Farm Agency in Ozark, MO seeks a motivated Customer Service Representative to join our in-office team. You will assist policyholders with service needs, billing questions, endorsements, renewals, and coverage updates.

This role blends service with sales, focusing on Life insurance and in-book growth while building lasting relationships. Licenses must be current and fully active before your first day.

Qualifications

• Fully licensed in Property & Casualty before start.
• Life and Health licenses required before first day.
• Experience in customer service and in-book sales preferred.

Responsibilities

• Assist policyholders with service needs, billing and updates.
• Support claims and process follow-ups.
• Conduct policy reviews to ensure coverage accuracy.
• Drive in-book sales, especially Life insurance, and collect referrals.
• Maintain accurate records in State Farm systems.

Skills

Customer service

Sales skills

Licensing: P&C

Licensing: Life & Health

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Ozark - MO

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Customer Service Representative – In-Office

Dustin Kirkman State Farm Agency

201 South 3rd Street

Ozark, MO 65721

Full-Time | In-Office

Deliver Exceptional Service. Strengthen Relationships. Support Agency Growth.

Dustin Kirkman State Farm is seeking an upbeat, positive, and fully licensed Customer Service Representative to join our in-office team in Ozark, Missouri.

This role is ideal for someone who enjoys helping customers, brings a friendly and positive demeanor to every interaction, and is comfortable identifying opportunities to grow relationships within an existing book of business.

You will assist current policyholders with service needs, coverage questions, billing concerns, policy updates, and claims support. You will also contribute to agency growth through in-book sales, with a specific focus on life insurance, as well as customer referrals and Google reviews.

This is a service-focused role with clear sales and relationship-building expectations. The right candidate will understand how exceptional service and thoughtful coverage conversations can improve customer retention and create natural growth opportunities.

Licensing Requirements

• Property & Casualty license required prior to start
• Life & Health license required prior to start
• Candidates must be fully licensed before their first day in office
• Licensing guidance, resources, and support will be provided

Key Responsibilities

• Provide friendly, professional service to existing State Farm policyholders
• Assist with policy changes, billing questions, endorsements, renewals, and coverage questions
• Support customers through the claims process and follow up as needed
• Conduct policy reviews to ensure coverage remains accurate and complete
• Identify opportunities to strengthen coverage within the existing book of business
• Initiate needs-based conversations with current customers
• Meet monthly in-book sales goals, with an emphasis on Life insurance
• Ask satisfied customers for referrals and Google reviews
• Maintain accurate documentation in State Farm systems
• Follow up consistently on service requests and sales opportunities
• Collaborate with team members to provide a seamless customer experience

What We’re Looking For

• Upbeat, empathetic, and professional demeanor
• Strong customer service and relationship-building skills
• Comfortable transitioning service conversations into sales opportunities
• Confident discussing life insurance and customer protection needs
• Excellent communication, organization, and follow-through
• Comfortable asking customers for referrals and Google reviews
• Self-motivated, dependable, and detail-oriented
• Able to manage multiple priorities in a busy office environment
• Fully licensed in Property & Casualty and Life & Health prior to start

What We Offer

• Commission and performance incentives
• Licensing guidance and support
• Ongoing training and professional development
• Supportive, collaborative team environment
• Opportunities for growth within the agency

Equal Opportunity Employer

Dustin Kirkman State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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