Customer Service Representative - State Farm Agent Team Member

Jenn Rossmiller; Orlando (FL); On-site; USD 38,000 - 55,000; Full time

Job summary

A leading insurance and financial services company in Florida is seeking a Customer Service Representative. This full-time role focuses on building relationships with customers, managing their insurance needs, and providing exceptional service. Ideal candidates are bilingual in Spanish and possess strong communication and problem-solving skills.

Benefits

Opportunity for advancement

Paid time off (vacation and personal/sick days)

Valuable career-building experience

Qualifications

• Excellent verbal and written communication skills.
• Prior experience in customer service preferred.
• Must be detail-oriented and proficient in computer skills.

Responsibilities

• Assist customers with inquiries about insurance policies.
• Manage policy changes and claims processing.
• Provide creative solutions for customer problems.

Skills

Communication

Customer Service Orientation

Multitasking

Organizational Skills

Problem Solving

Bilingual Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Sun City Center, FL

• Opportunity for advancement

*This role requires bilingual Spanish*

Are you a customer-focused individual who enjoys helping others and providing exceptional service? State Farm is seeking a talented and passionate individual like you to join our team as a Customer Service Representative (CSR).

Job Description

As a CSR at State Farm, you will be responsible for building strong relationships with our customers, assisting them with their insurance needs, and providing top-notch service. You will handle inquiries, process policy changes, and collaborate with our team to ensure customer satisfaction. Your role will involve:

• Assisting customers: You will address customer inquiries, provide information about insurance policies, and offer guidance on coverage options. Your ability to empathize, actively listen, and communicate effectively will be essential.
• Policy management: You will handle policy changes, updates, and claims processing accurately and efficiently. Your attention to detail and organizational skills will help ensure that our customers' policies are up to date.
• Problem-solving: You will analyze complex customer situations and provide creative solutions that meet their needs. Your ability to think critically and make informed decisions will play a vital role in resolving customer concerns.
• Collaboration: You will work closely with our team of professionals to share knowledge, learn from one another, and contribute to a positive and supportive work environment.

Qualifications

• Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
• Strong customer service orientation and a genuine desire to help others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.
• Proficient computer skills and the ability to learn and navigate various software systems.
• Prior experience in customer service or a related field is preferred.
• Bilingual Spanish
• Licensing

About State Farm

State Farm is a leading insurance and financial services company dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. With a focus on customer-centricity, State Farm strives to provide personalized solutions and unparalleled service to millions of customers across the United States.

At State Farm, we foster a culture that values teamwork, integrity, and continuous growth. We provide comprehensive training, ongoing support, and opportunities for career advancement to help our employees reach their full potential.

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

HOURS Weekdays 9AM - 5PM, Sat. 9AM-1PM

Compensation: $38,000.00 - $55,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.