Customer Service Representative - State Farm Agent Team Member

Ryan Paulson - State Farm Agent; Oregon (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Oregon is seeking a Customer Service Representative to join their team. This role involves providing exceptional customer service, handling inquiries, assisting with policy changes, and processing claims. Ideal candidates will possess strong communication skills and previous customer service experience. The agency values professional growth and offers a collaborative environment, along with benefits including health insurance and paid time off.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I have worked for State Farm since 2006, and in April 2011 we proudly opened our first office in Clackamas, OR. Since then, we’ve built a strong, close-knit team of eight dedicated professionals who take pride in delivering exceptional service.

We believe in investing in our team’s success and well-being. Our benefits include paid time off, health and dental plans, a retirement plan, and license reimbursement. We also offer opportunities for additional paid licensing, certifications, and ongoing training to support professional growth. If you're looking for a team that values collaboration, development, and a positive work environment, we’d love to connect with you!

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Ryan Paulson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.