Customer Service Representative - State Farm Agent Team Member

Gatesagency; Ontario (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Job summary

Gatesagency in Ontario, OH is seeking a Customer Service Representative to deliver exceptional experiences for clients. This full-time role involves answering inquiries, assisting with policy changes, and processing claims, all while providing support to community members.

The ideal candidate is detail-oriented with strong communication skills, aiming to enhance their career in a supportive environment. With ample growth opportunities for driven individuals, this position is a great opportunity for someone passionate about customer service.

Qualifications

• Exceptional customer service skills and attention to detail.
• Desire to help people and provide customer-focused solutions.
• Sales-minded candidates will have opportunities for growth.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Ontario - OH

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off

Role Description

As a customer service representative with the Gates Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.