Customer Service Representative - State Farm Agent Team Member

Malinda Mims - State Farm Agent; Novi (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Signing bonus

Training & development

Opportunity for advancement

Health insurance

Bonus based on performance

Flexible schedule

Job summary

Malinda Mims State Farm in Novi, Michigan, seeks a Customer Service Representative to deliver exceptional client experiences, assist existing customers with insurance needs, and identify opportunities to offer additional coverage. You will reach out to prospects through outbound calls, build relationships, and help grow the agency while working in a supportive team.

This role emphasizes service, sales, and relationship management in a fast-paced local agency with opportunities for advancement.

Qualifications

• Passion for helping people while confidently recommending products and solutions.
• Comfortable making outbound calls, including cold calls.
• Enthusiastic, reliable, and dedicated to providing exceptional customer service.
• Able to obtain necessary insurance licenses.
• Excellent communication and interpersonal skills.
• Proactive problem-solver with strong organizational skills.
• Self-motivated and driven to achieve individual and team goals.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist with insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing questions.
• Educate customers about insurance products and coverage options.
• Proactively reach out to prospective and existing customers through outbound calls, including some cold calling.
• Follow up on leads and referrals to grow the agency through sales conversations.

Skills

Outbound calls

Customer service

Sales

Insurance products

Licensing readiness

Communication skills

Relationship building

Job description

Benefits:

• Competitive salary
• Paid time off
• Signing bonus
• Training & development
• Opportunity for advancement
• Health insurance
• Bonus based on performance
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative with Malinda Mims State Farm, you will play a pivotal role in creating exceptional client experiences while helping grow our agency. This is a customer-focused role that combines outstanding service with relationship-building and sales. You'll assist existing customers with their insurance needs while also identifying opportunities to recommend additional coverage and proactively reaching out to prospective customers through outbound calls.

If you're someone who enjoys connecting with people, isn't afraid to pick up the phone, and thrives in a role where you can make a difference while achieving your professional goals, we'd love to meet you.

What's in it for you?

• Career Growth: This is more than just a job - it's an opportunity to build a long-term career while working alongside a dedicated team. Your contributions will be recognized and valued, allowing you to grow both personally and professionally.
• Impactful Work: Help customers protect what matters most by providing exceptional service, educating them on their insurance options, and recommending solutions that fit their needs.
• Supportive Environment: Join a busy, successful agency where collaboration and teamwork are key. You'll work alongside a team that supports one another while celebrating individual and team success.
• Skill Development: Develop valuable experience in customer service, sales, relationship management, and the insurance industry—all while building skills that will benefit your career for years to come.

RESPONSIBILITIES

• Build and maintain strong customer relationships through exceptional service.
• Provide prompt, accurate, and friendly assistance with insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing questions.
• Conduct customer-focused conversations to identify needs and educate customers about insurance products and coverage options.
• Proactively reach out to prospective and existing customers through outbound calls, including some cold calling, to generate new business opportunities and schedule appointments.
• Follow up on leads and referrals while helping grow the agency through thoughtful sales conversations.

QUALIFICATIONS

• Passion for helping people while confidently recommending products and solutions.
• Comfortable making outbound calls, including cold calls, to build relationships and generate new business.
• Enthusiastic, reliable, and dedicated to providing exceptional customer service.
• Able to obtain necessary insurance licenses.
• Excellent communication and interpersonal skills.
• Proactive problem-solver with strong organizational skills.
• Self-motivated and driven to achieve individual and team goals.