Customer Service Representative - State Farm Agent Team Member

Matthew Maloney - State Farm Agent; Augusta (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Job summary

Matthew Maloney - State Farm Agent is seeking a Customer Service Representative to generate exceptional client experiences and support the growth of a successful insurance agency. You'll resolve inquiries, coordinate with team members, and anticipate community needs.

Ideal candidates will possess strong communication skills, be detail-oriented, and have prior customer service experience. The role comes with numerous benefits including competitive salary, bonuses based on performance, and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Matthew Maloney - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.