Customer Service Representative - State Farm Agent Team Member

Matt Collier - State Farm Agent; North Carolina; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth opportunities

Employer-matching retirement plan

Job summary

Matt Collier - State Farm Agent in North Carolina is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and coordinate with the agency team to support community members.

The successful candidate will hold NC P&C license or be willing to obtain NC Life and Health license, with strong communication, detail-orientation, and the ability to multitask in a fast-paced environment. This full-time role offers salary plus commission and growth opportunities.

Qualifications

• Excellent communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Interest in marketing products and services based on customer needs.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.
• Detail oriented and able to multitask.
• Ability to work efficiently and accurately in a quick paced environment.

Responsibilities

• Answer incoming calls and promptly responding to customer emails and texts.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Assist customers with processing insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Excellent communication

Customer service

Marketing interest

Anticipate customer needs

Detail oriented

Teamwork

Education

NC Property & Casualty Producer License

NC Life and Health Producer License

Job description

Job Description

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the P&C licensed, highly motivated, and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer incoming calls and promptly responding to customer emails and texts.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Assist customers with processing insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Interest in marketing products and services based on customer needs
• Able to anticipate customer needs
• Able to effectively relate to a customer
• Detail-oriented and able to multitask.
• Ability to work efficiently and accurately in a quick paced environment.

BENEFITS:

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Growth potential/opportunities for advancement within my agency
• Retirement plan with employer matching contributions

REQUIREMENTS:

• NC Property and Casualty Producer License
• Able to acquire NC Life and Health Producer License
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Strong computer skills
• Ability to work in a team environment and get along with others