Customer Service Representative - State Farm Agent Team Member

Marialucic; New York (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan

Hourly wage plus commission and bonus opportunities

Paid time off including vacation and personal/sick days

Paid time off

Training & development

Job summary

A State Farm independent contractor agency is seeking a customer-oriented Agent Team Member in New York. The role involves building customer relationships, delivering excellent service, and maintaining a proactive and motivated work ethic. Ideal candidates possess strong interpersonal and communication skills, are detail-oriented, and are committed to outstanding customer service. Bilingual in Spanish is preferred. This position offers a competitive hourly wage, commission, and a comprehensive benefits package.

Qualifications

• Strong interpersonal skills essential for customer relationships.
• Bilingual in Spanish preferred for better customer service.
• Excellent communication abilities required for effective interaction.
• Spanish language skills preferred.
• Ability to obtain Life and Health licenses.
• Ability to obtain Personal Lines licenses.

Responsibilities

• Build and maintain customer relationships.
• Deliver prompt, accurate, and friendly customer service.
• Uphold a strong work ethic daily.
• Uphold a strong work ethic and dedication to success.

Skills

Strong interpersonal skills

Excellent communication abilities

People-focused attitude

Well-developed organizational skills

Self-driven and motivated

Proactive problem solver

Detail-oriented

Team collaboration

Multitasking

Bilingual in Spanish preferred

Education

Ability to obtain Life and Health license

Ability to obtain Personal Lines licenses

Job description

Benefits

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

Are you personable and customer-oriented? Do you enjoy engaging with the public? If so, a career with a State Farm independent contractor agent could be the perfect fit for you! State Farm agents exclusively offer State Farm insurance and financial service products.

Responsibilities

• Build and maintain customer relationships, following up as needed.
• Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy modifications, transfers, claims submissions, and billing questions.
• Uphold a strong work ethic with full dedication to achieving success every day.

As an Agent Team Member, you will receive...

• 401(k) retirement plan
• Hourly wage plus commission and bonus opportunities
• Paid time off, including vacation and personal/sick days

Requirements

• Strong interpersonal skills
• Excellent communication abilities—written, verbal, and listening
• People-focused attitude
• Well-developed organizational skills
• Self-driven and motivated
• Proactive problem solver
• Committed to delivering outstanding customer service
• Detail-oriented with pride in completing work accurately and on time
• Ability to collaborate effectively within a team
• Capable of multitasking efficiently
• Skilled at relating well to customers
• Bilingual in Spanish preferred
• Ability to obtain Life and Health license
• Ability to obtain Personal Lines licenses

If you are motivated to excel and see yourself thriving in this role, please complete our application. We will contact you with details on the next steps in the interview process.

Please note, this position is with a State Farm independent contractor agent and not directly with State Farm Insurance Companies. Employees of State Farm agents must successfully complete all required licensing and training programs. By accepting this position, you are not guaranteed an agency role with State Farm Insurance Companies. As an agent team member, you will still be required to complete the standard State Farm agent selection process when pursuing an agency opportunity. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.