Customer Service Representative - State Farm Agent Team Member

Lisa Hoy - State Farm Agent; New Philadelphia (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Health stipend

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Lisa Hoy - State Farm Agent in New Philadelphia, Ohio, is looking for a Customer Service Representative to enhance customer experiences and support agency growth. You will manage inquiries and assist with policy updates while contributing positively to the community.

This role is ideal for a detail-oriented individual with strong communication skills and a drive to assist others. We offer a competitive salary, flexible schedule, and opportunities for professional advancement.

Join us if you are customer-focused and eager to grow in a dynamic team.

Qualifications

• Excellent communication and interpersonal skills are essential for the role.
• You must be detail-oriented and capable of multitasking.
• Previous experience in customer service is preferred by the employer.

Responsibilities

• Answer customer inquiries and provide accurate policy information.
• Assist customers with changes and updates to their policies.
• Process insurance claims and maintain follow-up with customers.
• Keep accurate records of all customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Previous customer service experience

Job description

Benefits

• License reimbursement
• Health stipend
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Lisa Hoy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.