Customer Service Representative - State Farm Agent Team Member

Lisa Campbell - State Farm Agent; Harvey (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Competitive salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Lisa Green Campbell State Farm Agency in Harvey, LA is looking for a Customer Service Representative to deliver exceptional policy information and assist customers with inquiries and changes.

You will collaborate with the agency team to support community members, maintain accurate records, and contribute to retention strategies while pursuing growth opportunities.

Qualifications

• Strong communication and problem-solving abilities.
• Detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.
• Ability to handle high-stress situations gracefully.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Assist with customer retention strategies.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Problem-solving

Detail-oriented

Multitasking

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative with Lisa Green Campbell State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Assist with customer retention strategies.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ability to handle high-stress situations.