Customer Service Representative - State Farm Agent Team Member

Wallymorgan; New Albany (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A reputable insurance agency in New Albany, MS is seeking a Customer Service Representative to enhance customer experiences and assist with insurance inquiries. Ideal candidates will have strong communication skills, attention to detail, and previous customer service experience. You will answer questions, process claims, and maintain accurate records. This full-time position offers a competitive salary between $30,000.00 - $42,000.00 annually, plus benefits like health insurance and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are necessary.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in New Albany - MS

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

I opened my agency in 2017 after a career in medical sales, drawn to the opportunity to build long-lasting relationships and make a meaningful impact in my community. Our team now includes four team members, and we’ve built an office culture that blends hard work with a friendly, supportive atmosphere. I graduated from the University of Mississippi and am a parent to two kids, which makes work–life balance especially important to me and something I prioritize for my team as well. We stay active in the community throughout the year, participating in a Thanksgiving turkey giveaway along with various events and fundraisers. We offer health benefits, reimbursed licensing costs, and a focus on maintaining a healthy balance between work and home life. When it comes to new team members, we’re looking for someone who is kind, can connect well with different types of people, and brings a strong work ethic to the table. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Wally Morgan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $30,000.00 - $42,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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