Customer Service Representative - State Farm Agent Team Member

Tommy Woods - State Farm Agent; Montclair (NJ); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training

Job summary

Tommy Woods State Farm is seeking a Licensed Insurance Representative in Montclair, NJ to deliver exceptional customer experiences and support the growth of the agency. You will resolve inquiries, coordinate with the team, and anticipate community needs while pursuing internal growth opportunities for driven, sales-minded candidates.

The role emphasizes customer focus, empathy, and the ability to manage multiple tasks in a dynamic environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Licensed Insurance Representative with Tommy Woods State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Flexible work from home options available.