Customer Service Representative - State Farm Agent Team Member

Bj Nagle - State Farm Agent; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

BJ Nagle - State Farm Agent in Memphis, Tennessee is seeking a Customer Service Representative to enhance client experiences in a dynamic insurance environment. You will resolve customer inquiries, coordinate with the team, and anticipate community needs.

Ideal candidates will possess strong problem-solving and communication skills with a keen attention to detail. We offer a competitive salary and bonus based on performance, along with opportunities for career advancement.

Qualifications

• Strong problem solving, communication, and interpersonal skills.
• Detail-oriented and able to multitask.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Resolve customer concerns.
• Set customer appointments.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong problem solving skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking abilities

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative with BJ Nagle Sate Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with the agent and other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates that demonstrate the ability to learn and develop.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Resolve customer concerns.
• Set customer appointments.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong problem solving, communication, and interpersonal skills.
• Detail-oriented and able to multitask.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.