Customer Service Representative - State Farm Agent Team Member

Zachinsuresmemphis; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Memphis seeks a Customer Service Representative to deliver exceptional customer experiences. This full-time role involves handling customer inquiries, assisting with policy changes, processing claims, and maintaining records. Ideal candidates will be detail-oriented, possess strong communication skills, and ideally have previous customer service experience. The agency offers competitive compensation, opportunities for advancement, and a supportive workplace culture.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively.
• Customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Memphis - TN

• License Reimbursement
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2013 after working as a State Farm Agency Aspirant, gaining hands‑on experience with another agent before stepping into ownership. Today, our team has grown to 15 members, and we operate with a strong growth mindset and an “all in it to win it” mentality. I’m a graduate of the University of Tennessee at Chattanooga with a bachelor’s degree in business marketing and management. I’m married with two kids, and outside of work I enjoy hunting, fishing, and anything outdoors. I also previously played professional golf, which shaped the competitive drive and discipline I bring into the agency. Giving back is a major part of who we are. I’m heavily involved with HOOAH Deer Hunt for Heroes, a veteran‑owned organization, and spend significant time volunteering and supporting their mission. For our team, we offer commission and bonus opportunities, a 401k, health benefits, flexibility when needed, and reimbursement for licensing costs. Our culture is built around one simple belief we treat you like family — both our customers and our team. We’re looking for team members who want to grow, compete, and succeed together in an environment where people genuinely care about one another and winning the right way.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Zach Jaworski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $45,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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