Customer Service Representative - State Farm Agent Team Member

Chris Loeffert - State Farm Agent; Mechanicsburg (Cumberland County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

Simple IRA

Performance-based Bonus

Health Insurance

Flexible Schedule

Paid Time Off

Training & Development

Opportunity for Advancement

Job summary

Chris Loeffert - State Farm Agent is hiring a Customer Service Representative to enhance customer experiences and support agency growth. The role involves answering inquiries, providing policy information, and assisting with claims while maintaining detailed customer records.

The ideal candidate is motivated, detail-oriented, and possesses strong communication skills. With a culture focused on growth and support, this opportunity provides a path for advancement within a community-oriented agency.

Qualifications

• Excellent communication and interpersonal skills are essential for interacting with clients.
• Must be detail-oriented and capable of managing multiple tasks effectively.
• Previous experience in customer service is preferred to ensure a seamless experience for clients.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2018 and currently lead a growing team of two. Before becoming an agent with State Farm, I worked as a team member at another agency, which gave me valuable experience and a strong understanding of what it takes to build a successful office and support customers well.

I stay involved in the community through the West Shore Young Professionals Organization and value building strong local relationships both personally and professionally.

Our agency offers a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. I believe in creating an environment where team members can grow while still maintaining balance outside of work.

Our culture is upbeat, growth-focused, and supportive. I’m looking for someone who is motivated, driven, and open-minded - someone who brings positive energy to the office and is willing to work hard and continue learning. If you’re looking for an opportunity to grow with a developing agency and be part of a positive team environment, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Chris Loeffert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.