Customer Service Representative - State Farm Agent Team Member

Brianbrakefield; McDonough (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Job summary

Brian Brakefield - State Farm Agent is hiring a Customer Service Representative to join a team in McDonough, GA. The role focuses on engaging with customers across phone, email, and chat, handling policy inquiries, updates, and claims, and delivering excellent service with a focus on digital engagement.

We are looking for a proactive, customer-focused individual who can thrive in a fast-paced setting. A high school diploma is required, with a college degree being a plus, and a path toward

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.

Responsibilities

• Engaging with customers through phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Using digital tools to connect with a younger demographic.

Skills

Excellent communication

Tech-savvy with digital tools

Customer-oriented mindset

Team collaboration

Adaptability in fast-paced environment

Education

High school diploma or equivalent

College degree is a plus

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mcdonough - GA

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Company Overview Brian Brakefield - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.Job Description As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

Compensation $45,000.00 - $65,000.00 per year

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

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