Customer Service Representative - State Farm Agent Team Member

Pogos Ichmelyan - State Farm Agent; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Pogos Ichmelyan - State Farm Agent is seeking a Customer Service Representative to enhance client experiences. The ideal candidate will handle customer inquiries, coordinate with team members, and support community members. Strong communication, attention to detail, and a customer-focused attitude are essential.

This role offers opportunities for personal and professional growth, making it perfect for empathetic team players. If you enjoy helping others, we'd love to hear from you!

Qualifications

• Strong communication and interpersonal skills are essential.
• Being detail-oriented and able to multitask will help in this role.
• Previous customer service experience is preferred.
• Bilingual Armenian is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Bilingual Armenian

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Pogos Ichmelyan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Armenian preferred.