Customer Service Representative - State Farm Agent Team Member

Carlamccormick; Livonia (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A successful State Farm Insurance Agent in Livonia seeks a Customer Service Representative to enhance customer experience. Responsibilities include addressing inquiries, assisting with policy changes, and maintaining records. Ideal candidates are customer-focused team members with relevant licenses and strong communication skills.

Benefits

Short Term Disability

Life Insurance

Bonus based on performance

401(k) matching

Paid time off

Qualifications

• 2+ years of experience in customer service.
• Must currently have or must be able to obtain Property & Casualty license.
• Must have currently or must be able to obtain Life and Health license.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Detail-oriented

Multitasking

Job description

Benefits:

• Short Term Disability
• Life Insurance
• Bonus based on performance
• 401(k) matching
• Competitive salary
• Paid time off

ROLE DESCRIPTION:

Successful State Farm Insurance Agent located in Livonia is seeking an outgoing Customer Service Representative. You will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Assist customers with Insurance policy renewals and underwriting compliance.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• 2+ years of experience in customer service
• Communication and problem-solving skills.
• Property & Casualty license must currently have or must be able to obtain.
• Life and Health license must have currently or must be able to obtain.
• Ability to handle high-stress situations calmly
• Detail-oriented and able to multitask.