Customer Relations Representative - State Farm Agent Team Member

Thereeseagency; Delaware; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Job summary

State Farm Agent Team Member in Selbyville, DE seeks a Customer Relations Representative to deliver exceptional client experiences. You will resolve inquiries, coordinate with the team on policy changes and claims, and contribute to community-focused service and growth within a successful insurance agency.

The role emphasizes customer focus, empathy, and opportunities for internal advancement, with a compensation range reflecting performance and local market norms.

Qualifications

• Excellent customer service and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to handle high-stress situations professionally.

Responsibilities

• Manage customer inquiries and resolve issues.
• Assist clients with policy changes and inquiries.
• Assist clients with the insurance claim process.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Problem solving

Attention to detail

Organizational skills

High-stress handling

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Selbyville - DE

Replies within 24 hours

Responsive recruiter Replies within 24 hours

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Billy Reese - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Assist clients with policy changes and inquiries.
• Assist clients with the insurance claim process.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Excellent customer service and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to handle high-stress situations professionally.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none