Customer Service Representative - State Farm Agent Team Member

Debbie Murphy - State Farm Agent; Laurel (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Plan Assistance

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Bonus based on performance

Job summary

Debbie Murphy - State Farm Agent in Laurel, Maryland, is seeking a Customer Service Representative to enhance client experiences while supporting agency growth. The ideal candidate will exhibit a strong customer service orientation and excellent communication skills.

Responsibilities include answering client inquiries, assisting with policy updates, and processing insurance claims. Candidates should be detail-oriented, possess prior customer service experience, and must obtain necessary licenses. This position offers opportunities for internal growth.

Qualifications

• Strong communication skills are essential for providing customer support.
• Attention to detail is vital for accurate record-keeping.
• Multitasking ability is important for handling multiple inquiries simultaneously.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Bi-Lingual Spanish

Education

Property and Casualty License

Life and Health License

Job description

Benefits:

• Health Plan Assistance
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Debbie Murphy - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property and Casualty License (must have or be able to obtain)
• Life and Health License (must have or be able to obtain)
• Bi-Lingual Spanish Recommended

Please complete our application if you are motivated to succeed and can see yourself in this role. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents' employees must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their employees. State Farm agents’ employees are not employees of State Farm.