Customer Service Representative - State Farm Agent Team Member

Monica Maddox State Farm Insurance; Lakeland (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Monica Maddox State Farm Insurance is seeking a Customer Service Representative to deliver exceptional experiences for clients, answer inquiries, and support policyholders with care and accuracy.

You will collaborate with the agency team, handle policy changes, assist with claims when needed, and help communities by providing reliable service and attention to detail.

Qualifications

• Customer service experience preferred.
• Clear communication skills.
• Attention to detail and ability to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Monica Maddox State Farm Insurance, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.