Customer Service Representative - State Farm Agent Team Member

State Farm; Keene (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

The Greg Carlson Insurance Agency Inc. is seeking a Customer Service Representative to deliver exceptional service to State Farm policyholders and community members in Keene, NH. You will build relationships, handle inquiries, and coordinate with agent teammates to support growth.

This on-site role requires strong communication, attention to detail, and the ability to multitask. Training and licensing are expected to be completed as part of the role.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Will need to be able to pass appropriate licensing.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Follow-up

Job description

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION

As a Customer Service Representative with the Greg Carlson Insurance Agency Inc. you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Will need to be able to pass appropriate licensing.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.