Customer Service Representative - State Farm Agent Team Member

Austin Weber - State Farm Agent; Katy (TX); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Hourly Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Austin Weber - State Farm Agent is seeking a Customer Service Representative to support daily operations and help growth through meaningful client relations. You will act as a liaison between customer needs and agency departments, promoting relevant products and services to improve lives.

Grow your career in a sociable, sales-minded role with opportunities for advancement, ongoing training, and a flexible schedule.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Client relationship management

Marketing mindset

Excellent communication

Customer service dedication

Empathy for customer needs

People-relating ability

Job description

Benefits:

• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As an Customer Service Representative - State Farm Agent Team Member for Austin Weber - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer