Customer Service Representative - State Farm Agent Team Member

Philip Snodgrass - State Farm Agent; Independence (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Licensing covered by agency

Health insurance

Paid time off

Training & development

401(k)

Performance bonus

Flexible schedule

Competitive salary

Job summary

Philip Snodgrass - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance business.

You will resolve inquiries, coordinate with the agent team, and assist community members with their needs, while building lasting relationships and maintaining precise customer records. This role emphasizes service, accuracy, and growth within a collaborative team.

Qualifications

• Must be dedicated to customer service.
• Strong verbal and written communication skills.
• Ability to multi-task while maintaining accuracy.

Responsibilities

• Establish customer relationships and follow up as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative with Philip Snodgrass - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.