Customer Service Representative - State Farm Agent Team Member

Insuredwithshon; Huntsville (AL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

License reimbursement

Training & development

Competitive salary

Flexible schedule

Job summary

Shon Henry - State Farm Agent in Huntsville, AL is seeking a Customer Service Representative to join our team. In this full-time role you will build relationships with customers, answer inquiries, and support the agent team to grow a local insurance business.

We value strong communication, attention to detail, and a genuine service mindset. Benefits include health insurance, paid time off, retirement plan, licensing reimbursement, and opportunities for advancement.

Qualifications

• Must be dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Huntsville - AL

Replies within 24 hours

Benefits

• Simple IRA


• Health insurance


• Opportunity for advancement


• Paid time off


• Bonus based on performance


• License reimbursement


• Training & development


• Competitive salary


• Flexible schedule

About our agency

I opened my agency in 2015 and currently lead a team of three. Before becoming a State Farm agent, I worked as a physician recruiter and later as an Office Manager for a logistics company. I'm originally from Louisiana, graduated from the University of Louisiana Monroe with a degree in Speech Pathology, and come from a big family with seven siblings. Those experiences have shaped my passion for building relationships and serving others.

Giving back is an important part of our agency. I serve on the Black Chamber Board, participate in St. Jude fundraisers, and organize annual community events like food and coat drives. We believe in making a positive impact both inside and outside the office.

Our agency offers PTO, paid holidays, health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We're proud to have earned more than 1,200 five-star reviews by treating every customer like family.

Our culture is laid-back, fun, and relationship-focused. We don't believe customer interactions should feel transactional - we believe in building lasting relationships. I'm looking for someone who genuinely enjoys connecting with people and wants to make a difference in customers' lives every day.

Role Description

As a Customer Service Representative with Shon Henry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year